We want every patient to be happy with their care. If something has gone wrong, please tell us. We will listen, look into it fairly and put things right where we can. Raising a concern will not affect your care.
How to raise a concern
- Speak to us: ask for Livi Priestley, our Practice Manager, on 01285 821220, or at reception.
- Write to us: email reception@miserdendentalpractice.co.uk, or write to the Practice Manager, Miserden Dental Practice, The Estate Barn, Miserden, Stroud GL6 7JA.
Please tell us what happened, when, who was involved and what you would like us to do. Someone else can complain on your behalf with your written consent.
What happens next
- We acknowledge your complaint within 3 working days, and tell you who is looking into it.
- We investigate, speaking to the people involved and checking your records.
- We aim to give you a full written response within 10 working days. If we need longer, we will tell you why and keep you updated.
- We explain what we found, apologise where we got things wrong and tell you what we will change.
We keep a confidential record of every complaint and review them as a team so that we learn from them.
If you are not satisfied with our response
Dental Complaints Service (private dental care) The Dental Complaints Service is a free and impartial service, set up by the General Dental Council, for complaints about private dental care. Telephone 020 8253 0800 (Monday to Friday, 9am to 5pm). Website: dcs.gdc-uk.org
General Dental Council If you have concerns about a dental professional's fitness to practise, you can contact the General Dental Council, 37 Wimpole Street, London W1G 8DQ.
Care Quality Commission (CQC) Miserden Dental Practice is registered with and regulated by the Care Quality Commission, which checks that dental practices are safe, effective, caring, responsive and well-led. The CQC does not investigate individual complaints, but it wants to hear about your experience of care, good or bad, and uses it to decide when and where to inspect. Telephone 03000 616161 (Monday to Friday, 8.30am to 5.30pm). Email enquiries@cqc.org.uk. Give feedback on care or see our CQC page.
This procedure was last reviewed on 16 October 2026.